Job summary

The Vendor Management Associate is responsible for managing relationships with vendors, documenting contracts, and ensuring that products and services meet the organization's quality standards. This role involves working closely with internal stakeholders to understand their needs and coordinating with vendors to meet those needs effectively.

Key Responsibilities:

• Establish and maintain strong relationships with vendors.

• Serve as the primary point of contact for all vendor-related issues.

• Regularly review and assess vendor performance against these metrics.

• Ensure that all vendors comply with relevant legal and regulatory requirements.

• Communicate effectively with vendors and internal teams to resolve issues and improve processes.

• Make use of online tools for market data analysis and creating leads to identify opportunities for merchant acquisition.

• Collect feedback from the merchants and forward it to the line manager for additional attention to the merchants' needs.

• Solve Merchant/Customer issues via a variety of platforms (calls and WhatsApp), making sure that customers are satisfied with specific, clear solutions obtained through collaboration.

• Respond to complaints, rank them according to significance, notify the merchant and customer, and ensure that the customer is satisfied after a resolution.

• Find recurring problems, offer suggestions to improve methods, and conduct analysis to find better services.

• For quality assurance, make sure that all contacts between merchants and customers are accurately recorded and properly documented.

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.

• Proven experience in vendor management, preferably in the logistics, e-commerce.

• Strong negotiation and contract management skills.

• Excellent communication and interpersonal skills.

• Ability to analyze data and generate reports.

• Knowledge of relevant legal and regulatory requirements.

• Proficiency in vendor management software and tools.

• Experience with risk management and mitigation strategies.

• Discounts on Pathao services

• Insurance

• Good Working Environment

• Growth Opportunity