Job summary

A Ticketing Officer manages ticket reservations, bookings, cancellations, and customer inquiries in a professional and efficient manner. They ensure accurate ticket issuance, maintain records, process payments, and assist customers with travel or event-related information. The role requires strong communication skills, attention to detail, and the ability to work with computerized booking systems.

Key Responsibilities:

• Handle travel-related queries with professionalism and efficiency.

• Answer phones in a courteous manner and route calls to the appropriate departments.

• Utilize GDS systems (Amadeus, Galileo, or Sabre) to manage ticketing and reservations.

• Sort and distribute mail promptly to ensure smooth office operations.

• Oversee and mentor the junior administrative team, fostering their development.

• Deliver outstanding customer service, ensuring client satisfaction at all stages.

• Schedule appointments and manage calendars effectively to optimize team productivity.

Qualifications and Expectations:

• Fluent in English, with excellent verbal and written communication skills.

• Proficient in Microsoft Office and comfortable with Email/Internet tools.

• Strong organizational abilities and attention to detail.

• Integrity and professionalism are a must in all interactions.

• Adept at providing clients with a variety of ticketing and reservation options.

• good salary

• flexible