Job Summary

We are seeking a proactive, organized, and customer-focused individual to manage our social media communications and customer service operations. The ideal candidate will be responsible for handling customer inquiries, processing orders, maintaining order records, and ensuring smooth coordination from order placement to delivery.

Key Responsibilities

• Respond promptly to customer inquiries on Facebook, Instagram, TikTok, WhatsApp, and other online platforms.

• Assist customers by providing accurate product information, pricing, sizing, customization options, and delivery details.

• Process customer orders and accurately enter order details into the company's tracking system.

• Coordinate with the production team to ensure timely order fulfillment.

• Track customer orders and provide regular updates regarding production and delivery status.

• Handle customer complaints, returns, and after-sales service professionally.

• Maintain organized customer and order records.

• Follow up with customers to ensure satisfaction after delivery.

• Assist in maintaining positive engagement on social media by responding to comments and messages.

• Support other administrative and customer service tasks as assigned.

Required Qualifications

• Minimum +2 (Intermediate) completed

• Previous experience in customer service, social media handling, or administrative work is an advantage.

• Good communication skills in Nepali and English.

• Basic computer skills (Microsoft Office, Google Sheets, and social media platforms).

• Strong organizational and multitasking abilities.

• Attention to detail and accuracy in data entry.

• Friendly, patient, and customer-oriented attitude.

• Competitive salary based on experience.

• Friendly and supportive work environment.

• Opportunity to grow within a well-established tailoring business.

• Hands-on experience in customer service, digital operations, and social media management and store handling.