Job Summary

Responsible for coordinating spare parts requirements, managing inventory, processing orders, and ensuring the timely availability and delivery of spare parts. Liaise with service technicians, suppliers, and customers to support service operations, maintain accurate stock records, and ensure efficient coordination of spare parts and maintenance activities.

Key Responsibilities

• To Ensure Engineers submit SVR reports & required photos in WhatsApp and SVR & parts requirement physically and Review the report for work done and all other contents of SVR.

• To Ensure Engineer Submit Parts Requirement in every machine visit, to ensure Engineer Follow-up to customer and review of Quotation VS Invoice.

• Review of parts in VOR location with PI and prepare the report on quarterly basis.

• To follow up AMC potential customer Review of potential data, call customers to ensure conversion to AMC. Weekly Review with Engineers.

• Ensuring timely submission of TADA from S.E. Checking of TADA and timely submission of TADA to accounts for system entry.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Automobile Engineering, Business Management, or a related field.

•  Minimum 3–5 years of relevant experience in after-sales service, service coordination, heavy equipment, construction equipment, automotive, or a similar industry.

•  Strong experience in managing Service Engineers, Parts In-charge, and field service operations, including engineer mobilization, job allocation, service follow-up, and team performance monitoring.

• Proven knowledge of service and parts operations, including AMC, warranty, preventive maintenance, parts sales, service revenue, MTTR, FTF, CSI, and customer service management.

• Strong customer relationship, negotiation, follow-up, and problem-solving skills, with the ability to handle customer complaints and coordinate effective solutions.

• Good Salary Package

• Good Working Environment

• Opportunity to growth