Job Summery

As a Sales Consultant – Experience Concierge, you are the face of our brand and the first point of contact for our customers. You go beyond selling by guiding each customer through a personalized, memorable journey, from the first inquiry to after-sales care. You combine consultative selling with warm, high-touch service to turn visitors into loyal clients and advocates.

Key Responsibilities

1.Client engagement and consultation

• Receive, qualify and record enquiries across walk-ins, telephone, WhatsApp, email, website, social media and referrals

• Understand the client's requirement, priorities, project stage and budget before recommending a solution

• Guide clients through the Experience Centre and explain relevant products, applications and options

• Meet clients, architects, interior designers and contractors at the Experience Centre, their offices or project sites as required

• Bring in the Technical Solutions Consultant when a requirement needs technical assessment or specification

2.Sales and conversion

• Conduct guided product demonstrations and consultations at the Experience Centre

• Present approved quotations and keep clients informed throughout the decision-making process

• Follow up systematically on active opportunities and move them towards a decision

• Negotiate within approved commercial terms and convert opportunities into orders

• Coordinate meetings, site visits, product discussions and internal handovers

• Remain the client's primary coordination point through delivery, installation and handover

3.Experience Centre

• Maintain the Experience Centre to Datum's standard across displays, samples, literature and demonstration units

• Track samples, literature and display requirements and coordinate replenishment

• Support architect engagement programmes, product workshops and events

• Coordinate the Experience Host and day-to-day client-facing requirements of the Centre

• Coordinate project photography, client testimonials and other approved Experience Centre content

4.Systems, insight and reporting

• Maintain accurate client, opportunity, quotation and follow-up records in the company's CRM

• Keep opportunity stages, next actions and commercial information current

• Report on enquiries, Experience Centre visits, pipeline, conversion and forecast

• Identify recurring customer requirements, objections and buying patterns and share findings with the team

• Monitor competitor activity, positioning, pricing signals and relevant market developments

Required Qualifications & Experience

• Bachelor’s degree in Business, Hospitality, Tourism, Marketing, or a related field preferred.

• 2–4 years of experience in sales, hospitality, tourism, travel, luxury retail, concierge, or customer experience roles.

• Proven experience in consultative selling, upselling, and customer relationship management.

• Strong communication, negotiation, and interpersonal skills.

• Excellent customer-service orientation and attention to detail.

• Ability to understand customer requirements and recommend suitable solutions.

• Comfortable working with sales targets and performance metrics.

• Proficiency in MS Office/Google Workspace and CRM or booking systems.

• Strong spoken and written English; additional languages are an advantage.

• Good Salary Package

• Good Working Environment

• Opportunity to Growth