Job Summary

The Sales Assistant supports the sales team by assisting customers, processing sales orders, maintaining product displays, preparing sales documents, and ensuring excellent customer service. The role contributes to achieving sales targets while maintaining strong customer relationships and efficient sales operations.

Key Responsibilities

A. Sales & Inquiry Operations (Primary Focus)

• Handle initial customer inquiries (primarily B2C)

• Conduct basic requirement gathering and client communication

• Prepare and share quotations in a timely manner

• Maintain inquiry and sales tracking systems (Excel/CRM)

• Support order processing (coordination, packing, dispatch follow-ups)

• Track customer data, lead sources, and post-purchase insights

B. Marketing & Campaign Support

• Conduct competitor tracking and basic market research

• Assist in campaign execution (email marketing, social media coordination)

• Assist in blog/content facilitation

• Maintain marketing databases and reporting sheets

C. Design & Production Coordination

• Assist in preparing initial mockups and basic customization files

• Coordinate with design and production teams for print-ready outputs

• Assist in documentation of samples (photos, videos, measurement records)

D. Logistics & Field Support

• Coordinate sample drop-offs and pickups

• Handle bill delivery, cheque collection, and deposits

• Support inventory tracking and periodic stock counting

E. Content & Social Media Assistance (Secondary)

• Assist in capturing product photos/videos when merchandise is ready

• Support the Social Media Executive during content production

• Occasionally assist as a presenter (low priority)

F. Administrative & Retention Support

• Maintain documentation and reporting

• Manage customer reviews and basic responses

• Support client retention efforts (follow-ups, appreciation emails, SMS)

• Maintain organized digital drive/database systems

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or a related field (or +2 with relevant experience).

• 1–2 years of experience in sales, retail, or customer service is preferred.

• Fresh graduates with strong communication skills may also apply.

• Good Working Environment

• Good Salary Package

• Opportunity to Growth