Sales & Reservation Officer

Vacancy : 2 | Job Views : 418

Location: Boudha, Kathmandu, Kathmandu, Bagmati, Nepal

Job Summary

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Offered Salary

Negotiable

Industry

Hotels/Resorts/Restaurants

Experience

1 - 3 Years

Job Type

Full Time

Post Date

May 25, 2026

Valid Until

Jun 15, 2026

Job Description

Job Summary

A Sales & Reservation Officer is responsible for handling customer inquiries, processing reservations/bookings, supporting sales activities, and ensuring excellent customer service.


Key Responsibilities

  • Handle customer inquiries via phone, email, and in person.

  • Process bookings, reservations, cancellations, and modifications accurately.

  • Promote company products and services to maximize sales opportunities.

  • Maintain updated reservation records and customer databases.

  • Coordinate with operations, front office, or sales teams to ensure smooth service delivery.

  • Prepare quotations, invoices, and reservation confirmations.

  • Resolve customer complaints and provide professional support.

  • Monitor booking availability and occupancy schedules.

  • Achieve assigned sales targets and contribute to revenue growth.

  • Prepare daily, weekly, or monthly reservation and sales reports.

  • Receive and process room bookings via phone, email, online platforms, and walk-in inquiries.

  • Update and maintain reservation records in the hotel reservation system (PMS/CRS).

  • Ensure accurate entry of guest details, room types, rates, and special requests.

  • Provide information regarding room availability, pricing, hotel facilities, packages, and policies.

Job Specification

Education :
BHM and related field
Key Skills :
ReservationComputer Applicationstrong communicationCommunicationSales and negotiation skillsAttention to detailTeam ManagementProblem Solving
Prefered Age Range :
No Preference
Preferred Gender:
No Preference
Functional Area :
Hospitality

What We Offer

  • We offer competitive remuneration and a comprehensive benefits package.

About Company

An Oasis among the chaos. Shambaling is a place to relax, unwind with the nature and experience.

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