
Sales & Reservation Officer
Vacancy : 2 | Job Views : 311
Location: Boudha, Kathmandu, Kathmandu, Bagmati, Nepal
Offered Salary
Negotiable
Industry
Hotels/Resorts/Restaurants
Experience
1 - 3 Years
Job Type
Full Time
Post Date
May 25, 2026
Valid Until
Jun 15, 2026
Job Summary
A Sales & Reservation Officer is responsible for handling customer inquiries, processing reservations/bookings, supporting sales activities, and ensuring excellent customer service.
Key Responsibilities
Handle customer inquiries via phone, email, and in person.
Process bookings, reservations, cancellations, and modifications accurately.
Promote company products and services to maximize sales opportunities.
Maintain updated reservation records and customer databases.
Coordinate with operations, front office, or sales teams to ensure smooth service delivery.
Prepare quotations, invoices, and reservation confirmations.
Resolve customer complaints and provide professional support.
Monitor booking availability and occupancy schedules.
Achieve assigned sales targets and contribute to revenue growth.
Prepare daily, weekly, or monthly reservation and sales reports.
Receive and process room bookings via phone, email, online platforms, and walk-in inquiries.
Update and maintain reservation records in the hotel reservation system (PMS/CRS).
Ensure accurate entry of guest details, room types, rates, and special requests.
Provide information regarding room availability, pricing, hotel facilities, packages, and policies.
We offer competitive remuneration and a comprehensive benefits package.
An Oasis among the chaos. Shambaling is a place to relax, unwind with the nature and experience.
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