Job Description:

Pathil Holidays is a dynamic and growing travel and tour company committed to delivering exceptional travel experiences. We are seeking a highly motivated and experienced Operations Manager to oversee and optimize our daily operations, ensure service excellence, and support business growth.

Key Responsibilities:

• Manage and oversee day-to-day tour and travel operations.

• Coordinate with hotels, airlines, transport providers, and other travel partners.

• Ensure smooth execution of travel packages, itineraries, and customer services.

• Supervise operational staff and provide leadership and guidance.

• Monitor service quality and implement process improvements.

• Handle customer concerns and ensure timely resolution of issues.

• Prepare operational reports, budgets, and performance evaluations.

• Ensure compliance with company policies and industry regulations.

• Develop strategies to improve operational efficiency and customer satisfaction.

• Competitive salary and benefits.

• Professional growth and career development opportunities.

• Dynamic and supportive work environment.