Job Purpose

The Duty Officer is responsible for overseeing day-to-day operations during the assigned shift, ensuring smooth service delivery, staff coordination, safety, security, and timely resolution of operational issues. The position serves as a key point of contact for employees, customers/clients, visitors, and management during the assigned duty period.

Key Responsibilities

• Supervise and coordinate daily operations during the assigned shift.

• Ensure all assigned staff report on time and perform their duties effectively.

• Monitor operational activities and ensure compliance with organizational policies and procedures.

• Handle customer/client inquiries, complaints, and service-related issues professionally.

• Coordinate with different departments to resolve operational problems promptly.

• Monitor attendance, shift schedules, staff performance, and workplace discipline.

• Conduct regular inspections of facilities, equipment, and work areas.

• Ensure safety, security, cleanliness, and proper workplace standards are maintained.

• Respond promptly to emergencies, incidents, and unexpected operational situations.

• Prepare and maintain daily duty reports, incident reports, handover notes, and other required records.

• Escalate significant incidents or operational issues to the appropriate manager.

• Ensure proper shift handover and communicate pending issues to the incoming Duty Officer.

• Monitor the use of organizational resources and report any loss, damage, or misuse.

• Support implementation of management decisions and operational procedures.

• Maintain confidentiality of organizational and customer information.

• Perform other duties and responsibilities assigned by management.

Required Qualifications

• Bachelor's degree in Management, Business Administration, Hospitality, or a related field preferred.

• Good Working Environment

• Good Salary Package