Develop customer service manual (procedures, policies, and standards) for the department and lead the team to operate as per the policy. The team will include one assistant, local technicians, and sub- contracted technicians. 

     Address customers’ inquiries and complaints (in-warranty and out-of-warranty) through telephone, email, letter, face-to-face and so on. 

Handle and solve customers’ complaints successfully by investigating their problems thoroughly. 

Bachelor degree with specialization in Marketing or any other related field 

     At least 2-3 years of experience in customer care or sales related field preferably in electronic goods, fresher with potential are encouraged 

Sound knowledge of customer handling etiquettes 

Sound knowledge of company products 

Good communication skills 

Ability to work under pressure and to handle customers of any types 

Ability to handle phone call 

via job jee