Job Summary

A Customer Service Representative is responsible for interacting with customers to handle inquiries, complaints, and service requests. The role focuses on ensuring customer satisfaction by providing accurate information, resolving issues efficiently, and maintaining a positive company image.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person

• Provide accurate information about products, services, and policies

• Handle and resolve customer complaints in a professional manner

• Process orders, forms, applications, and requests

• Maintain customer records by updating account information

• Follow up with customers to ensure issue resolution

• Escalate complex problems to the appropriate department

• Meet individual and team performance targets (KPIs)

• Maintain a high level of customer satisfaction and service quality

Required Qualifications

• Bachelor’s degree (preferred in Business, Management, or related field)

• Proven experience in customer service or client-facing roles

• Lunch for 8AM to 5PM shift-working employees

• Salary increment in 3 months by work evaluation

• PF after 3 months of the provisional period

• Transportation allowance for 11AM to 8PM shift-working employees

• Paid leave after the provisional period

• Incentives and bonuses for target achievement

• Weekly off: 1 day (not Saturday)

• Overtime pay for extra hours and off days