Job Summary

A Customer Service Representative (CSR) is responsible for assisting customers by answering inquiries, resolving complaints, and providing information about products and services to ensure customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.

• Handle customer complaints and provide appropriate solutions.

• Maintain accurate records of customer interactions and transactions.

• Process orders, applications, and service requests.

• Provide product and service information to customers.

• Escalate complex issues to the relevant department when necessary.

• Follow up with customers to ensure issue resolution.

• Maintain a professional and positive attitude at all times.

• Meet customer satisfaction and performance targets.

Required Qualifications

• Bachelor’s degree or high school diploma (depending on company requirements).

• Good Salary package

• Good working Enviroment

• Opprtunity to Growth