Job Summery

We are looking for a proactive and customer-focused Client Support Executive to provide exceptional support to our clients. The ideal candidate will address customer inquiries, resolve issues efficiently, and deliver a positive customer experience.

Key Responsibilities

• Resolve customer concerns promptly and professionally.

• Maintain accurate customer records in the CRM system.

• Escalate complex issues to the appropriate department.

• Follow up with customers to ensure issue resolution.

• Meet customer satisfaction and service quality targets.

• Collaborate with internal teams to improve customer experience.

• Stay updated on company products, services, and policies.

Requirements

• Bachelor's degree or equivalent qualification.

• 0–2 years of experience in customer service or client support (freshers are welcome to apply).

• Excellent verbal and written communication skills.

• Strong problem-solving and interpersonal skills.

• Basic computer knowledge and proficiency in Microsoft Office.

• Experience with CRM software is a plus.

• Willingness to work flexible or rotational shifts, if required.

• Competitive salary

• Performance incentives

• Career growth opportunities

• Training and development programs

• Supportive and collaborative work environment