
Client Service Supervisor
Vacancy : 1 | Job Views : 362
Location: Thapagaun, Kathmandu, Bagmati, Nepal
Offered Salary
Negotiable
Industry
Advertising Agency
Experience
3 - 5 Years
Job Type
Full Time
Post Date
May 21, 2026
Valid Until
Jun 11, 2026
Job Summary
The Client Service Supervisor is responsible for supervising customer service staff, handling escalated client concerns, improving service processes, and ensuring clients receive professional and timely support. The role also involves coaching team members, monitoring performance, and maintaining strong client relationships.
Key Responsibilities
Supervise and support customer/client service representatives
Monitor daily operations and service quality
Handle complex or escalated customer complaints
Train, coach, and motivate team members
Ensure customer inquiries are resolved efficiently
Track team performance and prepare reports
Maintain strong relationships with clients/customers
Develop and improve customer service procedures
Coordinate with other departments to resolve issues
Ensure compliance with company policies and standards
Meet service KPIs such as response time and customer satisfaction
Creative and dynamic work environment
Career growth and learning opportunities
Exposure to real client-based projects
Skill development and continuous training
Employee engagement and positive workplace culture
Performance-based recognition and rewards
Team collaboration and supportive leadership
ANS Creation Pvt. Ltd. is a leading advertising agency in Nepal engaged in advertising, communication, a ...
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