Client Service Supervisor

Vacancy : 1 | Job Views : 225

Location: Thapagaun, Kathmandu, Bagmati, Nepal

Job Summary

Apply before 10 days from now

Offered Salary

Negotiable

Industry

Advertising Agency

Experience

3 - 5 Years

Job Type

Full Time

Post Date

May 21, 2026

Valid Until

Jun 11, 2026

Job Description

Job Summary

The Client Service Supervisor is responsible for supervising customer service staff, handling escalated client concerns, improving service processes, and ensuring clients receive professional and timely support. The role also involves coaching team members, monitoring performance, and maintaining strong client relationships.


Key Responsibilities

  • Supervise and support customer/client service representatives

  • Monitor daily operations and service quality

  • Handle complex or escalated customer complaints

  • Train, coach, and motivate team members

  • Ensure customer inquiries are resolved efficiently

  • Track team performance and prepare reports

  • Maintain strong relationships with clients/customers

  • Develop and improve customer service procedures

  • Coordinate with other departments to resolve issues

  • Ensure compliance with company policies and standards

  • Meet service KPIs such as response time and customer satisfaction

Job Specification

Education :
marketing
Key Skills :
communicationNegotiation SkillsstrongclientrelationshipmanagementLeadership and team supervisionProblem-solving and conflict resolutionProject and deadline managementDecision-making under pressure
Prefered Age Range :
No Preference
Preferred Gender:
No Preference
Functional Area :
Marketing / Advertising / MR / PR

What We Offer

  1. Creative and dynamic work environment

  2. Career growth and learning opportunities

  3. Exposure to real client-based projects

  4. Skill development and continuous training

  5. Employee engagement and positive workplace culture

  6. Performance-based recognition and rewards

  7. Team collaboration and supportive leadership

About Company

ANS Creation Pvt. Ltd. is a leading advertising agency in Nepal engaged in advertising, communication, a ...

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