Job Summary

A Client Service Executive is responsible for managing relationships with clients, ensuring customer satisfaction, handling inquiries, and coordinating with internal teams to deliver services efficiently.

Key Responsibilities

1. Client Relationship Management

• Serve as the point of contact for assigned clients.

• Build and maintain positive client relationships.

• Respond to client inquiries, concerns, and feedback professionally and promptly.

• Ensure client satisfaction through effective communication and service support.

2. Project and Job Coordination

• Coordinate with internal departments for smooth project execution.

• Track and follow up on ongoing client service jobs.

• Ensure timely delivery of services according to client requirements.

• Maintain proper documentation and project records.

3. Campaign and Event Support

• Assist in the execution of ATL and BTL campaigns.

• Support event coordination and promotional activities.

• Coordinate with creative and production teams to ensure campaign requirements are met.

4. Media and Digital Coordination

• Support digital marketing and media-related activities.

• Monitor campaign progress and provide updates to clients and management.

• Assist in preparing performance reports and presentations.

5. Billing and Administrative Support

• Support invoice preparation and payment follow-ups.

• Maintain proper records of client communications and project documents.

1. Creative and collaborative work culture

2. Career growth and learning opportunities

3. Skill development through real projects

4. Positive work environment and employee engagement

5. Performance-based recognition and rewards