Offered Salary
Negotiable
Industry
Trading/Export/Import
Experience
Job Type
Full Time
Post Date
Sep 04, 2020
Valid Until
Sep 25, 2020
- Be in charge of running and managing the call center daily
- Set targets for all other call center agents to meet up with
- Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
- Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
- Prepare forecasts and budgets for the call center
- Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
- Facilitate and organize training session for all agents and participate in recruitment of new call center agents
- Recommend and purchase gadgets to enhance job performance at the call center
- Conduct regular review of all call center agent’s performance and organize training sessions for under performers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Keep up with trends and happenings in the industry and ensuring adherence to industry standards
- Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
Education :
Not Available
Key Skills :
Prefered Age Range :
Preferred Gender:
No Preference
Functional Area :
Agents
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